30 Days Hassle Free Return

If you have second thoughts about the purchased item

If you changed your mind regarding your purchase, we’d be happy to see its return. However, you must make sure that the original packaging is unopened and the item is unused.

If there’s a fault with the item you purchased

If there’s a manufacturing issue with the item, send us a detailed description of the product fault together with an image.

If the item got damaged upon arrival / if the item delivered was incorrect

If you think you’ve received the wrong item or it got damaged while in transit, document it and send the image to us within 7 days of delivery. Do not dispose of the item you’ve purchased until our team has given you feedback.

Getting in touch for item return or exchange

If you want to request an item return or exchange, please fill out the form we’ve prepared. Make sure that you’ve filled out and submitted this form before bringing back the item to us.

We’ll contact you for feedback

Once we’ve received your report, our team will reach out to you and give you instructions regarding the return of the items you’ve purchased.

Make sure to package the items for return carefully

After finalising the details for the item’s return, make sure to package the item safely and securely. You can try to use the initial packaging we provided or something similar.

You have to strictly follow the instructions we emailed to you, including the shipping label placement. You may drop the parcel in a freestanding post office box, in your parcel locker, or at an Australian Post Outlet.

What happens after?

We’ll process your exchange or refund as within 2 business days after item receipt. Once we’ve processed your item return, we’ll reach out to you immediately.