Q1. Why don’t you increase the shipping fee and/or free shipping threshold? Eg. to $200?

A1. While increasing the free shipping threshold may seem like a viable solution on the surface, we have carefully evaluated the implications and impact it would have on our customers. There are a few key considerations we took into account:

Affordability and Inclusivity: Our goal is to ensure that our products remain accessible and affordable to a wide range of customers. By removing the free shipping threshold and introducing a flat rate shipping fee, we can maintain a consistent and fair shipping cost for all orders, regardless of their value. This approach ensures that everyone benefits from a more inclusive and equitable shipping fee structure.

Balancing Costs: Increasing the free shipping threshold significantly could result in higher shipping costs for customers placing smaller orders. While it may benefit those who regularly exceed the threshold, it would disproportionately impact those who frequently place smaller orders. Our aim is to strike a balance between managing rising shipping costs and keeping prices competitive for all customers.

Simplifying the Shopping Experience: By implementing a flat rate shipping fee for all orders, we streamline the checkout process and remove any confusion or complexity associated with different thresholds. This creates a smoother and more transparent shopping experience for everyone, allowing you to focus on selecting the products you love without worrying about reaching a specific order value for free shipping.

Q2. This is just a way for you to increase profits. I don’t believe it!

A2. We apologise if our recent shipping policy change has led to concerns about our intentions. We want to assure you that our primary objective is not solely focused on increasing profits but rather on providing you with the best possible shopping experience while navigating the challenges of rising shipping costs.

The decision to implement a flat rate shipping fee of $6.95 for all orders was driven by several factors, including the need to address the increase in shipping costs, maintain affordability, and ensure fairness for all our customers. We understand that change can be unsettling, and we genuinely appreciate your feedback and perspective.

It is important to note that the majority of the shipping cost is still being subsidised by FeelingSexy.com.au. Despite the rise in expenses, we have made every effort to minimise the impact on our customers and absorb a significant portion of the shipping cost ourselves. Our aim is to strike a balance between managing costs and providing exceptional value to you.

Q3. Aren’t contract holder getting a much better deal from Australia Post?

A3. While we have negotiated competitive rates with Australia Post, it is important to note that shipping costs are influenced by various factors beyond the actual postage fees. These factors include packaging materials, processing, handling, tracking, insurance, and additional administrative expenses.

It is important to consider the above comprehensive expenses associated with providing a reliable and quality shipping service. Our aim is to deliver exceptional value to you while covering the costs necessary to sustain our operations and continue serving you in the best possible way.